Reports to: Program Manager

Full-Time Position

Starting Salary at $20/hr

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The Advocate Supervisor position for CASA of SW Idaho provides coaching and mentorship for roughly 30 Court Appointed Special Advocate (CASA) Volunteers as they work child protection cases assigned to them. 

 

The Advocate Supervisor’s main responsibility will be to ensure that volunteers participating in program work are in accordance with state statutes and law, federal law, national CASA standards, and Program standards.  Additionally, Advocate Supervisors are required to manage cases as necessary.

 

As an Advocate Supervisor, you will foster a sense of community within the volunteers assigned to you, as well as those assigned to other Advocate Supervisors, so that shared experiences, ideas, and knowledge can be used to ensure everyone feels supported and their advocacy is strengthened.

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The duties and responsibilities of the Advocate Supervisor are as follows:

• Review new cases and assign appropriate volunteers in collaboration with other Advocate Supervisors

• Review initial case plans with the volunteer and provide ongoing coaching strategies for advocacy

• Ensure that Volunteer Advocates are working in the best interest of the children they are assigned

• Provide assistance, consultation, support, and supervision to volunteers as needed. Initiate contact with all active Volunteer Advocates no less than every month via phone, video call, or in-person check in

• Resolve casework and interpersonal disputes with Volunteer Advocates, case workers, legal partners, and other stakeholders as needed with the Program Manager and/or Executive Director. Also, be engaged in volunteer disciplinary meetings/actions

• Work with the Volunteer Manager to recognize the contributions of Volunteer Advocates

• Enter, review, and maintain case file data in an online data management system

• Act as Guardian ad Litem for cases when there is no volunteer assigned

• Visit assigned children on those cases no less than one (1) time per month

• Provide shadowing for new volunteers, and support them through home visits, investigation, report writing, and attending court

• Facilitate engagement between Volunteer Advocates and other professional organizations including, gathering information, sending faxes, scanning documents, and establishing communication

• Submit volunteer court reports no later than 5 days before the hearing

• Attend Program staff meetings, and “Staffings” at the Department of Health and Welfare whenever possible

• Attend and assist with Pre-Service and monthly In-Service training 

• Assist in the evaluation of the Program

• Participate in Volunteer Appreciation events, fundraiser events, grant presentations, and community outreach as required

• Complete 20 Continuing Education hours or CEUs each year employed by the Program

• Participate in monthly one-on-ones, quarterly check-ins, and annual performance evaluations as directed by the Program Manager and/or Executive Director

• Complete any other work as assigned by the Program Manager and/or Executive Director

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Qualifications you would bring to the table: 

• Preferred experience in leading, managing, and/or mentoring volunteers with excellent retention rates

• Bachelor's Degree in related field such as: criminal justice, psychology, social work, education, child development, non-profit management, or 3-5 years of relevant work experience equivalent 

• Must be at least 21 years of age

• Must be able to complete and pass Idaho Supreme Court background check inclusive of national sex offender registry and Idaho Department of Health and Welfare Child Protection registry check

• Strong conflict management skills

• Strong organizational skills

• Exceptional written and verbal communication skills

• Familiarity in Google Workspace, Zoom, RingCentral, and other remote meeting spaces

• Have timely and reliable attendance at all meetings and engagements

• Can work independently and meet deadlines

• Maintain reliable and insured transportation as well as a valid driver’s license

• Spanish speaking is preferred, but not required

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Benefits:

• Company Paid Medical and Vision Premiums for Employee

• Professional Development Opportunities

• Paid Time Off and Paid Sick Leave

• 11 Paid Holidays Plus Paid Week Off Between Christmas and New Year

• Built-in Flexibility with Remote and In-Person Work Environment